Why Do Divi Forms Go to Spam? Find Out Now!

Shahzad Raza

— 2 min read
Why Do Divi Forms Go to Spam? Find Out Now!

Divi is a powerful and versatile WordPress theme, but one common issue users face is their form submissions landing in the spam folder. Whether you're using the built-in Divi Contact Form module or third-party form plugins, emails going to spam can be frustrating and may cause you to miss important inquiries. In this article, we’ll explore the reasons behind this issue and how to fix it.

1. Lack of Proper Email Authentication

Email authentication protocols like SPF, DKIM, and DMARC help verify that an email is genuinely from your domain. If your Divi form emails don’t include these authentication records, email providers may flag them as spam.

Solution:

  • Configure SPF, DKIM, and DMARC records in your domain’s DNS settings.
  • Use an email authentication checker (e.g., MXToolbox) to verify your settings.

2. Sending Emails From a Free Email Provider

If your Divi form is set to send emails using a free provider like Gmail, Yahoo, or Outlook, it’s more likely to be flagged as spam. This happens because these providers restrict emails sent on behalf of their domains from unauthorized servers.

Solution:

  • Use a professional email address with your domain (e.g., contact@yourdomain.com).
  • Configure your WordPress site to send emails using an SMTP service (e.g., WP Mail SMTP, SendGrid, or Mailgun).

3. Poor Email Formatting

Emails that lack a proper subject line, contain excessive links, or have spammy content (e.g., "free money" or "click here") are more likely to be marked as spam.

Solution:

  • Use a clear and professional subject line.
  • Avoid excessive links and images.
  • Format the email with proper headers and signatures.

4. WordPress Not Configured to Send Emails Properly

By default, WordPress uses the wp_mail() function to send emails. Many hosting providers limit or block this function, leading to deliverability issues.

Solution:

  • Install an SMTP plugin like WP Mail SMTP and configure it with an SMTP provider.
  • Test email deliverability using the plugin’s built-in test feature.

5. Email Content Triggers Spam Filters

Spam filters analyze email content for red flags such as all-caps text, excessive exclamation points, and misleading subject lines.

Solution:

  • Keep email content professional and relevant.
  • Use spam-checking tools (e.g., Mail-Tester) to assess email quality.

6. Lack of a Valid Reply-To Address

Some email providers mark emails as spam if they don’t include a valid "Reply-To" address.

Solution:

  • Ensure your form includes a reply-to email field that contains a valid email address.

7. Your Server's IP is Blacklisted

If your hosting provider’s email server has been flagged for spam, your emails may automatically be sent to spam folders.

Solution:

  • Check if your server’s IP is blacklisted using tools like Spamhaus.
  • Use a reputable SMTP service to bypass blacklisted IPs.

Final Thoughts

While Divi is an excellent tool for building forms, ensuring email deliverability requires proper configuration. By implementing SPF, DKIM, and DMARC records, using an SMTP service, and following best practices for email content, you can significantly improve your email deliverability and prevent your Divi form submissions from ending up in spam.

By addressing these issues, you’ll ensure that all your important leads and inquiries reach your inbox, helping your business thrive!

Need Help?

If you're still facing issues with your Divi forms, consider consulting a WordPress expert to fine-tune your settings and improve email deliverability.

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